Join Ocean Housing as a Property Services Supervisor (Compliance)
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent
We are looking for an experienced and motivated Property Services Supervisor (Compliance) to join our Property Services team. This is a key operational role where you will lead staff and contractors to deliver safe, compliant, high‑quality and value‑for‑money property services that make a real difference to our tenants’ lives.
If you are passionate about compliance, customer service and leading people, and you thrive in a busy, purpose‑driven environment, we would love to hear from you.
🧭 Your Role:
Reporting to the Property Services Manager, you will have day‑to‑day responsibility for supervising operational teams delivering a wide range of property maintenance and compliance services, including:
* Responsive and void repairs
* Servicing and inspections (gas, electric, heating, green technologies)
* Cyclical and planned maintenance programmes
You will play a crucial role in ensuring services are delivered right first time, meet all legislative and regulatory requirements, and achieve outstanding outcomes for our customers.
🎯 Key Responsibilities:
* Lead, motivate and supervise trade staff and contractors to deliver high‑quality, compliant services
* Act as the first point of contact for operational issues, resolving problems quickly and professionally
* Ensure all works meet Ocean Housing’s standards for quality, safety, timescales and value for money
* Monitor performance, KPIs and customer feedback, driving continuous improvement
* Support internal and external audits, inspections and service reviews
* Ensure full compliance with health & safety legislation, policies and procedures
* Manage delegated budgets and support financial decision‑making in line with financial regulations
* Contribute to service planning, innovation and improvement across Property Services
* Take part in an out‑of‑hours emergency rota
What we are looking for:
Essential:
* NVQ Level 3 qualification (or equivalent)
* Strong knowledge and understanding of property compliance
* Significant experience within building, repairs or property maintenance
* Proven experience supervising staff and managing contractors
* Knowledge of relevant legislation, including CAR 2012 and CDM 2015
* Excellent customer service and communication skills
* Strong IT skills and experience using systems to support service delivery
* Understanding of value for money and basic financial principles
* Commitment to health & safety, data protection and equality & diversity
* Ability to travel between sites across the operating area
Desirable:
* Qualification in first‑line management (ILM / NVQ Level 3+)
* Housing qualification (CIH Level 4 or equivalent)
* IOSH or equivalent Health & Safety qualification
* Knowledge of gas safety, asbestos, fire safety, lifts, fire doors and legionella
* Experience working within social housing
🌟 What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
* 27 days holiday + bank holidays
* Professional membership fees paid
* Company sick pay scheme
* Workplace pension with death in service benefit
* Home office work payment
* Medicash health plan (including dental & optical)
* Cycle to work scheme
* Rewards & recognition programme
* On-site parking
* Employee assistance programme
* Family-friendly policies
📅 Key Dates:
* Closing Date: Monday 11th of May 2026 at Midnight
* Interview Date: Wednesday 20th of May 2026 at Stennack House, St Austell
📩 Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!