Your newpany
Thispany, based in central Preston, is actively seeking a Customer Service Administrator to join their team. They are part of the Engineering Services Group and deliver electrical testing services for an abundance of clients. Thepany has an excellent working environment and great team morals, and it is an extremely popularpany to work for. Thepany offers exceptional training and progression opportunities.
Your new role
1. Booking in appointments for engineers for repairs ensuring excellent customer service.
2. Updating appointments for engineers logging all alterations on a bespoke CRM system.
3. Quickly and efficiently taking inbound calls and consistently hitting targets.
4. Email correspondence and proactively responding to queries.
5. Amending or rescheduling bookings.
What you'll need to succeed
6. Previous experience within Administration or Customer Service.
7. Proficient with Microsoft Packages and experience working on a CRM system.
8. Reliable, punctual and willing to learn.
9. Exceptional telephone manner and ability tomunicate effectively.
10. The ability to work quickly and efficiently and consistently execute a high level of productivity.
11. Excellent attention to detail.
What you'll get in return
12. £ per hour premium.
13. Full time Monday-Friday, 08:30am-17:00pm.
14. Role based in the centre of Preston.
15. The potential to be extended or made permanent is dependent on business needs.