We are looking for enthusiastic self-starters to join our team; The Remediation Centre of Excellence requires experienced Delivery Managers. We’re looking for individuals who can think on their feet and ask the right questions, who have strong leadership skills, the ability to inspire a team and deliver effectively.
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.
Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Delivery Manager role in the Remediation Centre of Excellence could be for you!
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Masterton Park office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
Key accountabilities:
* Responsible for the day-to-day management and execution of Remediation projects in a portfolio of work through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivery of change.
* Accountable for executing the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace.
* Provide timely updates and reporting to the Programme Lead on progress, financials, updates to plan, slippage, risks and issues.
* You’ll be working with multiple teams across Customer Resolutions, and heavily with our operational functions, understanding multiple dynamics, demand and influencing styles is essential.
* The projects you work on will range from the front door, to close down and continuous improvement activities.
* You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers.
* Identification and implementation of continuous improvements to deliver business benefit and efficiencies.
* Supporting the identification and utilisation of the appropriate delivery methodology ensuring that deliverables are fit for purpose and enable the defined outcomes.
* Pro-active identification, communication and resolution of risks and issues.
* Supporting and leading the capture, review, sharing and enacting of lessons learnt.
* This role demands collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework.
* Performance and task management of a team of Delivery Managers.
About you
As a minimum, you must have:
* Demonstrable experience of delivering within a remediation portfolio.
* Extensive knowledge of leading medium/large complex projects end to end from inception, demand planning through to benefits realisation which have delivered compelling and measurable outcomes.
* Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions.
* Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities.
* Experience of performance and task management of Delivery Managers and project team.
* Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks.
* Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence.
* Confident in challenging and influencing where required including production of reporting up to Director level (verbally and in writing).
* The ability to lead teams whilst working with ambiguity and delivering at pace.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
* Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
* Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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