Job Description
Technical Support Engineer
Location: Andover, HampshireSalary: Competitive Employment Type: Full-time, Permanent
Are you a natural problem solver who loves working with customers and technical equipment? Do you enjoy variety in your day and the chance to see your work make a real impact? We're working with an innovative engineering business who are expanding their aftersales and technical support function and they're looking for a Technical Support Engineer to help deliver world class support to customers across the UK and internationally.
What You'll Be Doing
As the go to expert for aftersales support, you'll be responsible for handling customer issues from start to finish. No two days look the same, you might be diagnosing a technical fault, guiding a customer via video call, liaising with engineering teams, or preparing a report for internal stakeholders.
Your key responsibilities will include:
* Taking full ownership of technical enquiries and troubleshooting tasks
* Diagnosing and resolving mechanical, electrical, and operational issues
* Communicating with customers by phone, email, Teams, WhatsApp, or in person
* Logging issues accurately and ensuring timely follow ups
* Collaborating with technical, stores, operations, and shipping teams
* Supporting Engineering Change processes and documenting improvements
* Occasional UK and international travel for installations, on site support, or training
* Contributing to a small, supportive R&D team focused on continuous improvement
What We're Looking For
You don't need to tick every box, enthusiasm and ability to learn go a long way!Ideal candidates will have:
* Experience in a Technical Support Engineer or similar role
* Great problem-solving ability and a customer focused mindset
* Confidence communicating technical information clearly
* Strong diagnostic and troubleshooting skills
* Willingness to travel (UK & international)
* Hands-on mechanical skills (training provided if needed)
Why This Role Stands Out
* Be part of a close-knit team where your ideas matter
* Work with innovative engineering products used around the world
* Enjoy a mix of office, remote support, and on-site visits
* Opportunities to develop skills across technical support, R&D, and customer service
* Genuine career progression in a stable, growing sector
If this position is something you'd be suitable for or interested in, we look forward to receiving your application!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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