Join to apply for the Senior Program Manager - FTC, EU ATS Programs role at Amazon.
Amazon Operations is looking for a detail-oriented, methodical, technically skilled, innovative, hands‑on, and customer‑obsessed senior program manager. In this role, you will encourage innovation in Amazon's operations network and be responsible for defining, scoping, and implementing new ideas to deliver the highest quality customer experience while minimizing cost and improving speed of service. You will work on defining the business strategy to transform the current operations environment while influencing senior leadership on the direction for the operations business. The programs you run will have a direct impact on fulfillment centre, sortation centre, or delivery station operational processes, working across first, middle and final‑mile operations. You will determine strategy, prioritize projects/initiatives, align stakeholders, and set expectations for Amazon. This requires interaction with a wide range of internal and external stakeholders, including finance, customer service, HR and technical teams.
Key Job Responsibilities
* Have the full ownership of a program from scoping/creation until implementation.
* Work closely with a team of senior program and product managers to coordinate collection and implementation of requirements, ensure alignment with corporate goals and contractual obligations.
* Define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
* Work with external stakeholders to generate program adoption and ensure effective implementation.
* Write and review business cases, perform supporting research and analysis, write specifications, and define product development from design to release.
* Maintain clear, precise, and regular communication with all stakeholders, including ongoing project/program status reports and requirement capture.
* Retrieve and analyse data using Excel, Access, SQL or other data management systems.
* Monitor project execution, ensuring delivery to appropriate quality levels and on target dates, maintaining program integrity.
* Be an effective communicator, curious, highly motivated and able to work within distributed teams.
Basic Qualifications
* Experience using data and metrics to determine and drive improvements.
* Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
* Experience in program or project management.
Preferred Qualifications
* Experience leading process improvements.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodation page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon UK Services Ltd.
Job ID: A3080190
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