About BDO
BDO is the leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’
More information about BDO can be found on www.bdo.global.
Why join us?
A great place to work
Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best. - so it’s no surprise that our offices around the world are regularly recognized with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity.
Professional growth
Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organization, and our Global Mobility Programme provides the gateway to a whole world of opportunities.
Make a difference
We believe businesses have both an economic imperative and an ethical responsibility to contribute to a more sustainable and equitable world. In 2021, we committed to achieving net-zero carbon emissions by 2050 or sooner. As part of our global sustainability efforts, we continue to integrate responsible practices into our operations and work with clients to support their own net-zero journeys. In addition, we’re proud to support thousands of colleagues around the globe to ‘give back’ in the communities in which we operate.
Position: Manager, Digital Services
The Manager, Digital Services will lead the vision, roadmap, and delivery of BDO’s core digital platforms; Global Portal, Global Website Template, BDO World, and the Digital Component Library which underpin the firm’s global digital services ecosystem. These platforms enable seamless collaboration, client engagement, and operational excellence across BDO’s international network.
In alignment with the product’s governance structure, the Manager, Digital Services will serve as a strategic conduit between the Product Committees, Steering Committees, and Global Forums, ensuring that platform development reflects business priorities, client needs, and emerging market trends.
This role demands a blend of strategic foresight, stakeholder engagement, and delivery oversight, with a focus on driving innovation, usability, and measurable impact adding value to BDO member firms and their clients.
Key accountabilities
Product Strategy & Governance
* Define and communicate the product vision and strategy for BDO’s core digital platforms; Global Portal, Global Website Template, BDO World, and the Digital Component Library ensuring alignment with firm-wide digital objectives and governance mandates.
* Actively contribute to governance forums, supporting decision-making, prioritisation, and compliance alignment. Maintain transparency through structured reporting tools.
Innovation & Exploring Markets
* Drive a culture of innovation by proactively identifying opportunities for technological advancement across digital platforms.
* Conduct thorough primary and secondary research to inform both the overarching product strategy and specific elements of platform design.
* Apply market segmentation methodologies to ensure comprehensive understanding and fulfilment of diverse user requirements, challenges, and value propositions.
Roadmap & Portfolio Oversight
* Develop and maintain a multi-year product and technical roadmap that reflects user needs, business priorities, and technical feasibility.
* Oversee strategic alignment of initiatives within the delivery roadmap, ensuring releases are prioritized to maximize business value and meet client objectives.
* Maintain visibility across active and upcoming releases, ensuring alignment with budget, scope, and strategic priorities.
Stakeholder Engagement & Business Liaison
* Build strong relationships with internal teams, including service line leads, UX/UI, engineering, marketing, and customer service, as well as firms and end-users.
* Lead stakeholder meetings to communicate project status, risks, and milestones, ensuring clarity on scope, timelines, and required inputs.
Delivery & Execution
* Lead cross-functional teams through the product lifecycle, from ideation to launch, ensuring timely delivery of features and updates with a focus on quality and usability.
* Partner with Technology Delivery Managers to oversee execution, resolve delivery roadblocks, and ensure adherence to technical standards and best practices.
* Facilitate collaboration between development, QA, and product ownership teams to ensure deliverables meet quality expectations and business objectives.
Team Management
* Lead and develop a high-performing team of IT professionals, providing coaching and mentorship.
* Create a collaborative and motivated work environment that facilitates and encourages team growth and excellence, creating and restructuring (as needed) product & delivery teams.
* Responsible for developing and managing multidisciplinary and multi-geographical product teams and ensuring teams are effectively resourced and operating efficiently.
Financial Oversight
* Develop and manage cost estimates, forecasts, and budget submissions for delivery, ensuring financial transparency and accountability.
* Support pricing model development and track actual costs against forecasts, identifying variances and initiating corrective actions.
Pre-Project & Proposal Support
* Act as a technology SME during bid and proposal development, collaborating with all teams to define scope, effort, and timelines.
* Represent technology delivery in pitch meetings, positioning Global IT as a trusted partner.
Performance Monitoring & Continuous Improvement
* Monitor product performance using analytics and user feedback, driving continuous optimization of platform experience.
* Lead improvement initiatives to enhance delivery processes, reduce cycle times, and increase quality using modern methodologies
* Identify opportunities to improve technology agility through automation and process enhancements.
Risk Management
* Identify and mitigate portfolio-wide risks, escalating critical issues as needed.
* Conduct post-mortems and lessons-learned sessions to drive continuous improvement.
Qualifications and experience
* Relevant industry certifications (PRINCE2, SAFe, Agile) are mandatory with proven 8 years of experience
* Demonstrated experience in product, portfolio, or delivery management, with a focus on business-facing roles and user experience technology solution delivery.
* Demonstrated experience in demand management, budget development, and resource planning.
* Strong experience supporting pre-project efforts and leading the development of technical proposals, scoping, and statement of work (SoW) documents.
Skills and capabilities
* Portfolio (Product) Management: Strong experience in managing multiple technology projects or products simultaneously, with an emphasis on strategic alignment, prioritisation and value driven outcomes.
* People Management: Effectively organizes, coaches and supports team members
* Demand Management: Skilled in assessing and planning technical resource capacity to support upcoming technology requests.
* Budget and Estimating: Knowledge of commercializing products, cost estimation, budget tracking, and financial forecasting for technology delivery.
* Verbal & Written Communications: Experience supporting proposals, and projects or products (pipeline), with strong communication and presentation skills.
* Technical Acumen: Understanding of technology delivery frameworks, software development, and systems integration.
* Stakeholder Engagement: Ability to manage and influence senior internal stakeholders, firm stakeholder, executive, and vendor partners.
* Risk and Issue Management: Ability to identify, assess, and address risks across the technology portfolio.
* Business-Centric Approach: Focus on business satisfaction, client outcomes and delivering solutions that meet both technology and business needs.
* Strategic Thinking
* Continuous Improvement: Drive process improvements, leveraging tools, technology, and modern delivery frameworks.
* Tools and Technology: Proficiency in portfolio and product management tools, financial planning software, and client relationship tools.
Privacy statement
The BDO network is coordinated by Brussels Worldwide Services BV (BWS). By providing personal information during the application process, you consent to BWS processing your personal data for the purpose of treating your application, evaluating your candidacy, and contacting you about the position for which you have applied. We also may process your personal data to:
Evaluate you for any open positions throughout the BDO network.
Generate general statistics.
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You also agree that we may share such data with BDO firms and service providers, if relevant to this job application.
BWS does not collect ‘sensitive’ personal information except when voluntarily provided by the candidate as part of the application.
If you voluntarily provide sensitive personal information as part of your application, you consent to the use of that information by BWS for legitimate business purposes and the transfer and storage of such information to and in BWS databases.