About the Role
Provide a tailored handover experience for each customer, ensuring they receive a full introduction to all specifications available within their vehicle. Ensure the highest level of customer care and satisfaction by working collaboratively as a strong team. Provide accurate information at all times, including timely and precise communications leading up to vehicle delivery. Maintain a continual dialogue with the customer that is appropriate and personalized, ensuring a bespoke service at all times. Be determined to succeed, possess strong communication skills, and adapt to each customer's needs. Be highly motivated, work well under pressure, and have the drive to excel in every task.
What benefits we offer our employees:
* Preferential rates for servicing and repairs on your family and friends’ cars
* Enhanced maternity and paternity packages
* 30 days of holiday (including bank holidays), increasing with service up to 33 days
* Staff Car Scheme
* Training and ongoing development with Vantage and the Award-Winning Toyota Academy
* Access to shopping discounts through a membership
* Specsavers voucher
* Contributory workplace pension scheme
Regarding training and development, you will be enrolled in all relevant courses for your role. As your career progresses, we offer excellent opportunities for growth within the brand and the Vantage group, supported by training and a nurturing environment that encourages personal development.
Our Ideal Handover Specialist:
* Good general education, with at least GCSEs in English and Maths
* IT skills, including MS Word, PowerPoint, and Excel
* Previous experience in a corporate environment, hospitality, or customer service
* You must hold a full, clean UK Driving Licence
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