The vacancy Contract: Permanent, part-time (18.75 hours per week, spread over 4 days Monday-Friday) Base Location: Shrewsbury, SY1 4FP (brand new scheme opening 2025) Application Closing Date: Tuesday 7 October 2025 Interview Date: Tuesday 14 October 2025 (in Shrewsbury) Are you passionate about supporting adults with mental health needs to live independently? Do you want to launch a new and exciting scheme, shaping a service from the very beginning and making a real difference from day one? If so, we'd love to hear from you. We're opening a new mental health scheme (not learning disabilities) in Shrewsbury, this December. As our housing enabler, you'll deliver high-quality housing management, support commissioning activity, and empower customers to thrive in a safe, supportive community. What you'll do: Provide a high-quality housing management service, ensuring the scheme is safe, well-maintained, and welcoming Support customers to understand their responsibilities, access benefits, and connect with care, support and welfare services Manage voids and lettings, ensuring new customers have everything they need for a successful start Be a visible, positive presence in the local community, promoting and encouraging customer engagement Work flexibly and independently, including lone working, and collaborate with partner agencies and professionals Use your initiative to solve problems, manage disputes, and help customers overcome challenges Support commissioning processes and partnership working to ensure the scheme meets local needs. What you'll bring: Solid knowledge and understanding of housing management and commissioning (essential) Experience working with adults with mental health needs Excellent organisation and IT skills (comfortable with mobile devices and admin systems) Experience of working with a range of organisations and professionals including commissioners, care providers and social work teams Curiosity and confidence to have honest conversations, even when they're difficult The ability to see the best in people and coach them to achieve more Tenacity and resilience - doing what it takes to achieve the right outcome A track record of being self-motivated, flexible, and able to manage your own workload A strong, positive attitude even when the going gets tough. A passion for community engagement and empowering others Full UK driving licence and access to a vehicle (essential for assessments and office visits). In a nutshell, we're looking for someone who believes in people and their potential to achieve more. You must be approachable and flexible, willing to have honest conversations that move people to action, and have excellent time management skills - able to juggle conflicting priorities and still achieve results. The role requires an Enhanced and Adult Barred List DBS check. Why join us? By joining Bromford (part of BromfordFlagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the BromfordFlagship group. Join us to help create communities where people can feel secure, and thrive. For more information, please refer to the full job description attached to this advert. Apply by Tuesday 7 October. Interviews will be held in Shrewsbury on Tuesday 14 October 2025. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.