Overview
A bit about Sofology…
Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes. There’s a lot at stake when it comes to guiding our customers to make the right choice for them – that’s why our customer journey is unique in the sofa market. There’s a focus on helping customers feel comfortable while engaging them with meaningful options.
Responsibilities
* You’ll be guiding our customers to their dream Sofa.
* Showing designs & styles available for recommendations if your customer is unsure of what they are looking for.
* Always offering the best customer experience & creating a fun environment where everyone feels at home.
* Putting together wish lists for your customers if they’re not ready to buy the same day, keeping in touch to offer expert advice to help find that perfect choice.
* Completing customer orders via an Apple iPad & completing finance applications.
Skills we would love you to showcase
* We listen well, can sit and chat with customers for hours, asking the right questions to gather the information needed to find their dream sofa.
* Great at creating the vision of what the dream sofa will look like in the customer’s home – bringing it to life and creating excitement.
* Caring & fun, able to adapt to customers to put them at ease; not every customer is the same – neither are our Sofology colleagues.
* As product experts, we can outline features & benefits to help customers finalise their decision.
* You don’t need sales experience; it’s about personality & capability. There’s a lot we’re good at at Sofology, and coaching you too.
Benefits
* A great basic salary & a very generous team bonus.
* Professional Qualifications; Learning & Development, Next generation programme.
* 30% discount across the group & 15% for friends & family; High street discounts with 100’s of great brands.
* Contributory Healthcare; Pension; Your Lawyer; Employee Assistance Programme for all colleagues & your household.
* Enhanced Maternity & Paternity Pay; Discuss flexible working & part time opportunities; Company Apple iPad.
Why choose Sofology?
Think you’d like to get comfy in a new role with us? Our core values run at the heart of everything we do so if you’re committed, caring, trusted, fun, progressive and exceptional, apply today on Sofology Careers.
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