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Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.
This role will play a pivotal part within the business to ensure the best service is provided to both UK and overseas commercial customers.
* Your team will be responsible for managing all customer service interactions, ensuring resolution, and delivering an exceptional experience
* You and your team will oversee administrative tasks within the purchase to pay function of the business
* You will provide insights and recommendations to enhance customer service
* You will act as the point of escalation for customer complaints to ensure swift resolution
* You will take ownership of administrative processes and drive efficiency and effectiveness
* Tackle operational issues, optimising resources and demonstrating the value of shared services
* Leveraging your expertise in products and supply chain processes, you'll mentor your team to deliver high quality service and drive operational efficiencies
* Proactively identifying inefficiencies, you'll lead continuous improvement initiatives
* Fostering a culture of service excellence, you'll inspire your teams to prioritise customer satisfaction
* Providing insightful management information, you'll pinpoint trends and anomalies requiring attention
Requirements for the role:
* Proven track record in management roles within customer-facing environments
* Demonstrated ability in investigating complaints and resolving issues effectively
* Comprehensive understanding of customer operations, supply chain processes, and product knowledge
* Strong verbal, written, and numerical communication skills
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