Application Support Analyst
Permanent, full-time position, 35 hours per week. The role offers flexible working hours, covering 7 hours per day between 7am and 6pm, Monday to Friday. Some out-of-hours and weekend work may occasionally be required.
Location: Kings Hill-based (Kent) with hybrid working (average of 2 days per week in the Kings Hill office)
As an Application Support Analyst, your responsibilities will include:
1. Managing and supporting production business systems and internal users
2. Attending regular meetings with third-party suppliers and internal service reviews
3. Handling Service Requests, Incidents, and Problem Management tasks, resolving issues independently or with team members
4. Utilizing strong SQL knowledge and troubleshooting experience
5. Participating in systems integration projects
6. Managing application systems
7. Experience with banking or financial systems is beneficial
8. Database administration skills are advantageous
9. Liaising with third-party suppliers
10. Understanding of the full ITIL Service Delivery Lifecycle
11. High energy levels and the ability to drive requests and incidents to resolution
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