Job Description:
Service Desk Analyst
* Location: Gloucestershure
* Clearance: NPPV3 required
The Challenge
Support the frontline by powering the UK Police's transition to a modern digital workplace. We require Service Desk Analysts to play a vital role in delivering technical support within a "live" environment, working closely with Architecture and ICT services teams to ensure the seamless delivery of technical solutions and end-user support.
Key Responsibilities
In this role your day-to-day will involve:
1. Incident Management: Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL® procedures.
2. System Evolution: Assisting with the implementation of system changes, migrations, and upgrades through a formal change control process.
3. Technical Testing: Performing testing across a broad range of Legacy and current devices.
4. Stakeholder Collaboration: Working with third-party suppliers and internal stakeholders to achieve swift resolutions for complex issues.
5. Project Support: Taking a technical lead in meetings, supporting new software implementations, and ensuring solutions are fit for purpose and...