NHS 111 Health Advisor Part Time Nights - Bicester
We are looking for a Health Advisor to work part‑time night shifts at our Bicester location. You will provide advice via NHS 111 and support callers in emergency, mental‑health and other health situations. This role requires emotional resilience and the ability to manage stressful circumstances.
Key responsibilities
* Support callers experiencing a mental‑health crisis.
* Reassure parents of children with minor head injuries.
* Assist callers with sore throats or toothaches.
* Calmly handle emergency calls such as stroke or heart attack.
* Use NHS Pathways (clinical assessment tool) to assess patients and provide appropriate advice.
* Adhere to regulatory and quality standards for all calls.
* Maintain accurate records and follow up on any unresolved issues.
Qualifications and experience
* Good all‑round education (e.g., 2 GCSEs at grade 4 or above, including English) or equivalent experience in a similar role.
* Experience in customer/patient services and use of telephone and computerised systems.
* Desirable: NHS Pathways training.
* Desirable: NVQ 2/3 in Customer Services or equivalent.
* Desirable: Experience in a call centre or health‑sector environment.
* Desirable: Geographical knowledge of Bicester area.
Application process
* Submit an online application and answer questions about how you meet the essential and desirable criteria.
* Complete an online assessment session evaluating listening, critical thinking and problem‑solving skills.
* Attend an online interview with a senior NHS 111 Health Advisor.
Contract and compensation
Salary: £24,937 to £26,598 per annum (pro‑rata) – £12.79 per hour with unsocial hour allowances up to £21.61 during nights and weekends. Part‑time, permanent contract.
Additional benefits include: 27 days holiday (pro‑rata), NHS pension scheme, free car parking, employee assistance program, discounts on supermarkets, car lease, holidays and restaurants.
Reference number: 195‑25‑HANHPTCLA‑Nights. Location: Bicester, Oxfordshire (OX26 6HR). Rest time facilities: Northern House, Unit 7 Talisman Business Park.
This position is open only to candidates aged 18 years or over and is not eligible for visa sponsorship.
We respect diversity and are an equal opportunity employer.
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