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* Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation
Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally, with nearly 9,000 employees in over 70 countries. We provide industry-leading services across loss adjusting, surveying, subsidence, environmental, cyber risk, legal, and more.
The Role – UK Claims Technician:
As a member of our Crawford Specialty Team, you’ll handle a caseload of Motor Third Party Property Damage Claims from cradle to grave, including negotiating, settling quantum, and assessing legal liability.
Reporting to the Highways & Utility Operations Manager, you’ll proactively process new instructions, managing them through the claims process efficiently. You’ll liaise with various parties, including claimants, local authorities, third parties, and emergency services when necessary.
What You Will Be Doing – UK Claims Technician:
During your investigation, you’ll gather all relevant details, take ownership of each claim, and contribute to productivity targets. You’ll support colleagues with effective planning of instructions and ensure compliance with licence limits, escalating concerns as needed.
* Maintain contact with all parties throughout each claim’s lifecycle
* Build relationships to develop trust through respect and prompt resolution
* Participate in project work, such as process improvements or system development, and propose your own ideas for enhancements
About You – UK Claims Technician:
We’re seeking a talented claims professional who champions first-class customer service. Property or motor claims handling experience is preferred, but candidates from a claims or insurance background looking to expand their skills are also welcome.
You’ll also have/will be:
* Customer and client-focused
* Quality-oriented
* Team player
* Knowledge of FSA procedures and the TCF initiative
* Proactive in meeting KPIs and SLAs
* Reactive to daily workload demands
* Skilled in handling and coordinating complaints and compliments
* Target-driven
* Proficient with MS Office and willing to learn our claims software systems
Note: Due to the nature of the work, a satisfactory DBS check is required.
Crawford & Company actively supports Equal Opportunities, Diversity, and Inclusion. Apply today — we look forward to your application!
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