Job Description
The Customer Service Team is seeking a Customer Service Advisor – a customer-focused multi-tasker with excellent organisation, administration, and communication skills.
This is a temporary, hybrid role based at Linx House reporting to the Customer Service Team Leader.
A secondment would be considered for development.
Your challenge
The Customer Service Advisor is responsible for delivering excellent customer service to our global Channel Partners.
As a Customer Service Advisor, you will:
* Process customer orders accurately, and confirm delivery dates.
* Plan orders following production lead times and customer consolidation requests.
* Liaise with the planning team for urgent requests.
* Follow up with the logistics team on shipment delays or queries.
* Keep customers updated on order statuses.
* Respond to customer enquiries, collaborating with Logistics and Operations Teams, including Third-Party Suppliers.
The essential requirements of the job include:
* Experience in Customer Service, Supply Chain, or Administration roles.
* Customer-focused, able to work individually and as part of a team.
* Numerate and detail-oriented with strong communication skills to manage interactions with internal and external global stakeholders.
* Knowledge of Salesforce CRM or similar portals is an advantage, but training will be provided.
If you have questions or wish to apply, please contact Katy Clark, Customer Service Team Leader, or Paul Philbey in HR.
#J-18808-Ljbffr