Salary: £25,000 - 30,000 per year Requirements: At least 1–2 years experience in IT support Good working knowledge of Microsoft 365 (admin, users, licences) Experience with Active Directory / Group Policy Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Strong troubleshooting skills Excellent communication and customer service skills A proactive, can-do attitude Nice to Have: Experience with firewalls, VPNs or VoIP systems Exposure to Windows Server or Linux environments Experience with backup solutions or cloud platforms Responsibilities: Providing 1st / 2nd line IT support to users Supporting and administering Microsoft 365 environments Setting up users, devices and permissions Troubleshooting hardware, software and network issues Supporting LAN, VPN and connectivity issues Assisting with device builds and installations Working with routers, switches and access points Providing remote and occasional on-site support Technologies: Active Directory Cloud Hardware Support LAN Linux Microsoft 365 Network TCP/IP VPN Windows Office 365 More: We are a growing, close-knit technology business based in Newcastle-under-Lyme, offering an exciting opportunity for a hands-on IT support role. Our team is small and friendly, and we pride ourselves on providing a supportive environment where you can develop your technical skills. You will not have to work on-call or out of hours, and you will have the opportunity to learn across multiple areas of IT. Our location is easily accessible with parking and transport links. last updated 12 week of 2026