Overview
We’re looking for a Store Coach to run our Scarborough Dunelm store. The role requires a head for operations, a heart for people, and a passion for creating brilliant customer experiences.
What you'll be doing
* Customer Acquisition – grow the local customer base through social media, e-receipts, and in‑store campaigns.
* Customer Obsession – coach Hosts to deliver a seamless, multi‑channel experience, championing a customer‑first mindset and maintaining strong NPS results.
* Trading Mindset – identify opportunities, act quickly, and ensure the store meets high visual and operational standards.
* Process & Compliance – manage click & collect, stock loss prevention, and maintain health & safety and audit standards.
* Empower the Team – inspire leadership, nurture talent, build succession plans, and support growth with the Regional Coach and People Lead.
What we'll look for in you
* A natural leader who brings out the best in others with empathy, not ego.
* Customer‑obsessed, genuinely caring about personal, easy, and enjoyable shopping experiences.
* A great coach who loves helping others grow and leads by example.
* Commercially curious, spotting opportunities and staying forward‑looking.
* Process‑savvy, organised, detail‑focused, and adept at maintaining smooth behind‑the‑scenes operations.
* Community‑mindful, valuing local connections and expanding the store’s role in the community.
* Build a diverse and dynamic team that reflects its customers.
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