This role
will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints & cases, estate services, tenancy management, tenancy enforcement and lettings management.
What you'll need to succeed:
1. Essential car user
2. Experience of working in a social housing setting is essential
3. Experience of working within a supported housing environment is desirable
4. Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
5. At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
6. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
7. Ability to collaborate, network and be a strong team player
8. Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
9. Experience of excellent administration skills & analysing customer feedback to achieve service improvements
10. Attention to detail and accuracy in writing, reporting and numeracy
11. Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
12. Ability to self-manage a varied and demanding workload, prioritising and organising too
13. A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
14. The ability to manage and report on projects against agreed targets
15. Must possess excellent office management skills, managing inboxes, keys etc
16. Must be willing to work flexible hours as required
Desirable
17. Housing qualification
Interview Diary Date: To be held at our office in Beeston on the 22 & 23 July 25
To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
18. 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
19. 2 volunteering days per year for things like helping out in local communities
20. An additional ‘Beliefs day’ once a year to have an extra a day off
21. Supported family friendly approach with extended parental leave
22. Enhanced pension with matched contributions of up to 9%
23. Option to buy or sell up to 5 days annual leave per year
24. Life assurance cover 3 x your salary
25. Cycle2work scheme
26. Hybrid Working - Dependent on job role and department
27. Health cash plan scheme for your everyday healthcare needs which you can add your family members too
28. Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
29. Access to extensive learning and training opportunities with Wisebox platform
30. Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
31. Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
32. Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
33. Gender
34. Ethnicity
35. LGBTQ+
36. Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.