Assistant Store Manager
Role Overview
Our Assistant Store Managers are at the heart of our business, acting as our biggest brand ambassadors. They are often the first point of contact for customers visiting our showrooms and are empowered to support customers in choosing the perfect furniture and accessories from our broad range of products. They adopt a consultative sales approach, using their expert knowledge to deliver an exceptional experience and work closely with the Store Manager to support the store's success and manage in their absence.
This commitment to high performance is recognized and rewarded through our industry-leading uncapped commission scheme, ensuring our Retail colleagues are rewarded for their dedication and hard work.
About The Role
Core Responsibilities
1. Take ownership of the showroom's sales performance and manage all business areas to meet targets.
2. Maximize profitability by fostering a motivated team that exceeds targets.
3. Support team performance through setting expectations, training, and development.
4. Recruit and onboard Retail Sales Advisors following recruitment guidelines.
5. Ensure compliance with all health and safety, financial, FCA, GDPR, and stock control policies.
6. Create a safe, inviting, and well-maintained trading environment.
7. Share product knowledge and provide excellent customer experiences.
8. Use systems to process customer information compliantly and efficiently.
9. Promote a seamless omnichannel customer journey using digital tools.
10. Manage daily showroom operations smoothly.
11. Coordinate with Visual Merchandising for appealing displays.
12. Foster a positive team environment with open communication.
13. Conduct team meetings to update on performance and policies.
14. Develop team skills and knowledge using available resources.
15. Analyse sales data to develop growth strategies.
Skills And Experience
1. Leadership and coaching skills to develop a high-performing sales team.
2. Effective communication and management skills.
3. Experience managing a large retail store, preferably in furniture or big-ticket sales.
4. Proven success in consultative selling environments.
5. Knowledge of regulatory frameworks relevant to the sector.
Salary
£39,400 to £43,000 per annum, plus uncapped commission of up to 4% on sales.
Working Hours
Full-time, 40 hours/week, 5 days, with one weekend off every six.
Benefits
* Employee discounts
* Holiday allowance
* Birthday or special day leave
* Flexible hybrid working
* Rewards programme
* Pension scheme
* Life assurance
* Training and development
* Employee assistance program
* Free on-site parking
Company Information
Founded in 2006, Oak Furnitureland offers high-quality, affordable hardwood furniture, expanding its categories and styles over the years. We value our colleagues, providing an environment for growth and contribution.
Our purpose is ‘helping People Make Their House a Real Home,’ guided by our values: adaptability, expertise, authenticity, teamwork, and customer focus.
Equal Opportunities Employer
We promote an inclusive environment, encouraging applications from diverse backgrounds. All offers are subject to references and DBS checks.
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