🌟 Customer Care Coordinator 🌟
Location: St Austell, Cornwall
Salary: £25,750 per annum
Contract: Permanent
Hours: 37 Hours
Join Gilbert & Goode Ltd and help us deliver a 5-Star customer experience!
We’re looking for a Customer Care Coordinator to join our Construction team. This is a fantastic opportunity for someone passionate about customer service and keen to make a real impact in ensuring our customers receive the highest level of care.
🌟 About the Role
As a Customer Care Coordinator, you’ll be the key link between our customers, contractors, and site teams. Your role will involve:
* Scheduling and monitoring defect works and inspections.
* Managing customer queries and complaints with professionalism and empathy.
* Maintaining accurate records on our Clixifix system.
* Supporting our journey to achieve and maintain 5-Star Customer Satisfaction.
* Liaising with supply chain partners to ensure timely and quality service delivery.
🌟 What We’re Looking For
Essential:
* Strong administration and organisational skills.
* Excellent verbal and written communication abilities.
* Experience in customer service and relationship building.
* Proficiency in Microsoft Office and database systems.
* Ability to make decisions within defined procedures and work methodically with attention to detail.
Desirable:
* Knowledge of housing construction or property development.
* Experience with Clixifix or similar systems.
* Understanding of building defects and trade disciplines.
🌟 Why Join Us?
At Gilbert & Goode, we pride ourselves on delivering quality homes and exceptional customer care. You’ll be part of a supportive team that values innovation, collaboration, and continuous improvement. We offer:
* Competitive salary and benefits.
* Opportunities for professional development and training.
* A positive, inclusive workplace culture.
🌟 What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
* 27 days holiday + bank holidays
* Professional membership fees paid
* Company sick pay scheme
* Workplace pension with death in service benefit
* Home office work payment
* Medicash health plan (including dental & optical)
* Cycle to work scheme
* Rewards & recognition programme
* On-site parking
* Employee assistance programme
* Family-friendly policies
📅 Key Dates:
* Closing Date: Sunday 8th March 2026 at Midnight
* Interview Date: Tuesday 17th March 2026 (face to face, Stennack House, St Austell)
We may close this vacancy early if we receive sufficient applications—so apply soon!