Regional Aftersales Manager Automotive (Multi-Site)
Location: Covering 5 Sites West Midlands (Field-Based)
Salary: £45,000 per annum + Company Car + 45p/mile Fuel Allowance
We are seeking a high-performing Regional Aftersales Manager to lead the strategic growth and operational performance of a multi-site automotive aftersales network across the West Midlands.
Reporting to the Operations Director, this field-based role will be responsible for aligning site-level aftersales operations with group standards, driving commercial results, and fostering a consistent customer-first approach across all locations.
Key Responsibilities
Leadership & Strategy
* Lead and coach aftersales teams across five sites, ensuring consistent delivery of customer experience and operational standards
* Embed a customer-focused culture throughout the network
* Set clear, measurable objectives and hold teams accountable for results
* Contribute to the long-term growth and evolution of the aftersales function
Operational Excellence
* Ensure operational consistency across all aftersales departments
* Work closely with site leaders to meet financial goals and improve key processes
* Oversee the implementation and management of aftersales systems, including SMR, complaints handling, and customer communication
* Monitor performance against KPIs, using data to drive improvements in service delivery and customer satisfaction
Customer Experience & Service Quality
* Champion high service standards and swift resolution of customer escalations
* Use feedback and reviews to identify areas for improvement and implement change
* Support a consistently positive and professional customer journey across all locations
People Development & Coaching
* Conduct regular on-site reviews and support personal development plans
* Coach aftersales managers to strengthen leadership and operational skills
* Collaborate with HR and training teams to develop staff and support recruitment aligned with business growth
* Foster a culture of accountability, development, and continuous improvement
Requirements
* Significant experience in automotive aftersales leadership, ideally with multi-site responsibility
* Demonstrated ability to improve performance and customer satisfaction
* Strong commercial awareness and previous experience managing budgets and P&L
* Skilled at leading and developing teams across dispersed locations
* Organised, strategic, and hands-on when needed
* Full UK driving licence and willingness to travel across the West Midlands
This is an excellent opportunity to step into a key regional role within a growing automotive group. If you have the experience, drive, and leadership capability to make a lasting impact, we would like to hear from you.
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