Job Description The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business. This role is office based in Belfast, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager. Your key responsibilities day to day will be… Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management Keep churn within account base to To increase cross selling/product penetration within account base Deliver outstanding customer experience by exceeding the needs of the customer Manage profitability in line with commercial guidelines Work with internal teams and key stakeholders to ensure an exceptional customer experience Keep up to date on knowledge of the industry and undertake necessary training What do we expect for you? Deliver a proactive review strategy for all customer base Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline Deliver a retention strategy to help reduce churn in line with expectations Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders Have a positive attitude toward customers in all interactions and establish rapport Be a Team player Apply honesty, initiative, flexibility, and confidentiality Maintain a positive work atmosphere and culture