Quality Improvement Project Co-ordinator (Lived Experience)
Location: Knowsley Building Town, Manchester
Contract: Permanent, 2 posts of 18.75 hours per week (part-time)
Grade: NHS AfC Band 6
Salary: £39,959 – £48,117 per annum (pro rata)
Closing Date: 17/06/2026 23:59
Job overview
We are seeking a Quality Improvement (QI) Team member with lived experience of mental health services to champion co-production and inclusion across projects. The role involves engaging with service users, carers, communities and staff to design and deliver impactful QI initiatives, using data and feedback to influence change.
Key responsibilities
* Champion co-production and inclusion across QI projects
* Engage with diverse communities to reduce inequalities
* Support delivery, monitoring and improvement of QI programmes
* Use data and feedback to influence change
* Develop metrics to measure co-production and engagement, and report through governance channels
* Support QI leads and managers to be inclusive and identify co-production risks and mitigation
* Maintain QI project documentation and monitor progress to ensure quality standards and deadlines are met
Main duties of the job
* Provide advice, support and direct intervention to ensure all QI projects are co‑created and co‑designed with people who use services
* Lead initiatives focused on inequalities, ensuring appropriate engagement, measurement and feedback cycles with disadvantaged communities
* Collaborate with the GMMH PCREF lead and EDI team to embed coproduction in all projects
* Interpret, display and use relevant data sets to support improvement projects
* Create, monitor and update systems to manage QI projects and ensure mitigation of co‑production risks
* Report on metrics and governance outcomes to senior leadership
Person specification
Education / Qualifications
* Postgraduate diploma or equivalent experience in the use of mental health services (inpatient or community)
* Improvement qualification or training
* Management / Leadership qualification
* Recognised project management qualification (e.g., PRINCE2)
Experience
* Used mental health services for more than one year and can draw on that experience to inform co‑production plans
* Experience in QI projects
* Experience receiving services in health, wellbeing or public health settings
* Experience managing multidisciplinary teams across a large organisation
* Business skills, management and analysis experience
* Line management experienceExperience supporting programme delivery for physical and/or mental health improvements
* Experience of NHS clinical information/system administration
Knowledge
* Project management software, Microsoft Word, Excel, PowerPoint
* Coproduction approaches and frameworks
* QI methodology
* Health and social care quality agenda
* Project management aspects: integration, scope, quality, risk, communication, stakeholder engagement
Skills and abilities
* Clear verbal and written communication
* Ability to manage diverse workload and meet deadlines
* Work independently and with minimal supervision
* Team player
* Flexible approach to work
* Excellent analytical and problem‑solving skills
* Excellent attention to detail
* Ability to present complex information to varied audiences
* Confidence in public forums
* Interpret data using SPC charts
Equality, diversity and inclusion
Applicants are encouraged to have direct experience of mental health, learning disability or drug and alcohol services as a service user or carer. The Trust is committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We aim for a workforce that reflects the communities we serve and are committed to removing barriers for under‑represented groups, including BAME, disabled and LGBT+ individuals.
Pre‑employment checks
All positions are subject to satisfactory pre‑employment checks. Postholders who require a DBS must enrol in the DBS Update Service for £16 per year.
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