Job Overview
* To provide Facilities Management control and support to school sites to ensure that they operate efficiently and effectively to achieve and maintain full contractual and statutory compliance.
* Provide support to the Account Manager in the management and delivery of contractual obligations and client expectations.
* Monitor and report on Service Delivery performance monthly or as requested by the client.
* Ensure budgets are managed and utilised effectively to achieve overall contract profitability whilst providing the schools the best service.
Main Duties
* Lead, support, and develop operational teams to deliver all hygiene and facilities services in line with organisational values, standards, and SLAs.
* Manage day‑to‑day delivery of hygiene operations ensuring compliance with contract requirements, KPIs, and relevant legislation.
* Maintain full Health & Safety and food hygiene compliance, carrying out audits, inspections, and corrective actions as required.
* Monitor budgets, resource use, and service specifications to ensure operations are delivered on target and within agreed costs.
* Implement and oversee robust quality controls, including internal audits, documentation checks, and contractor performance reviews.
* Ensure accurate contract administration, record keeping, and reporting, including monthly and ad hoc reports across hygiene and FM activities.
* Coordinate planned and reactive hygiene tasks, maintenance activities, and project works with minimal disruption to site operations.
* Manage supplier and subcontractor relationships, ensuring adherence to compliance standards, safeguarding policies, and performance expectations.
* Act as a key point of contact for clients, stakeholders, and site representatives, maintaining strong communication and addressing issues promptly.
* Lead staff recruitment, training, development, appraisals, and performance management in line with HR policies and succession planning goals.
* Investigate and resolve incidents, service failures, complaints, and customer feedback, ensuring continuous improvement.
* Ensure secure site access, safeguarding compliance, confidentiality, and appropriate supervision of contractors and visitors.
What we are looking for
* A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry.
* Proven experience of PFI contracts to include experience of education contracts and excellent all-round knowledge in a complex environment.
* Demonstrable success in a similar service environment and capable of delivering compliance in line with contract requirements.
* Proven experience of establishing stakeholder relationships and achieving sustained operational success.
* Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.
* A detailed operational understanding of utilities and lifecycle management.
* Sound relationship, management and interpersonal skills.
* Communication, influencing and negotiating skills.
* The ability to work on own initiative and to drive improvement and change as necessary.
* Performance driven with proven commercial/financial awareness.
* Flexible, adaptable and a team player.
* Coaching and people management skills.
* PC literate with Outlook, Excel and Word skills.