Our client is currently seeking an experienced night duty manager to join the team at a luxury development in South East London.
Main duties:
1. The purpose of the Duty Manager is to assume responsibility for the development and its employees in the absence of the estate management team; overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company
2. Constantly strive for continuous improvement
3. Delivering excellent customer service
4. Take personal responsibility for understanding and following the company's Health & Safety policies and practices
5. Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism
6. To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role
7. Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner
8. Ensure Health and Safe...