Bring energy, ideas, and leadership to village life! - Join Us as Lifestyle Manager at Earlsdon Retirement Village.
We are looking for a motivated, and proactive leader to lead and oversee key village service activities and volunteers to catering, retail, the bar, reception, and the gym — you'll be at the heart of it all. We're looking for someone who can deliver top-notch customer service, boost income with a sharp commercial eye, and keep everything safe, compliant, and thriving. Join us in creating better lives for older people every day.
As our Lifestyle Manager, you will act as Deputy to the Village Manager, you'll step up in their absence and lead delegated teams to deliver high-quality, cost-effective services for residents. You'll drive customer service excellence, boost income with a sharp commercial eye, and make sure KPIs and safety standards are met.
The role
Are you ready to lead with energy and purpose? As our Lifestyle Manager, you'll create opportunities that keep residents active, independent, and connected—while shaping vibrant village life every day.
Role : Lifestyle Manager
Hours : 37.5 Hrs per week
Salary : £41,560 Per Annum
Location : Earlsdon Park Village, Albany Road, Coventry, CV5 6JQ
Extracare does not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship .
What will you do as our Lifestyle Manager?
You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPI's
Ensure compliance for internal and external regulations
Act as deputy to the Village Manager
*This role is currently under review for evolution; however it will still remain a high level management position and a key integral part of the village structure*
Skills and Experience
Essential:
Extensive experience in a management or senior role with a customer service or front of house focus
Experience of achieving Key Performance Indicators (KPIs)
Coordinating and delivering events within the Village
Experience of leading and managing staff and volunteers within a commercial business
Generating income and budget management (specifically profit and loss)
Ability to communicate effectively with staff, residents, external customers and other key stakeholders
Excellent organisational and time management skills
Ability to work on your own initiative and develop new systems and processes
Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
Demonstrate strong business acumen
Desirable: -
Experience of overseeing food and beverage functions, stock taking and ordering
Experience of collecting and analysing customer feedback
Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
The ability to think creatively in order to share a unique resident experience
Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management
In return, you will receive a competitive salary plus an excellent benefits package which includes: -
33 Days Annual Leave (FTE) Pro Rata for Part Time
Enhanced Maternity & Paternity allowance
Enhanced employer pension contribution
Eligible for Blue Light Card discounts
Attendance Reward
Free Life Insurance
Free use to our state of the art on site Gym
Buy And Sell Holiday
Cycle2work Scheme
Employee Assistance Program
On site parking
Don't miss out! Click ‘apply' now to make an invaluable impact to the lives of our residents as one of our Lifestyle Manager.
Next steps
Applications will be regularly reviewed and must be submitted by Friday 17th October 2025
A brief telephone call with shortlisted candidates
First in-person interview and assessment – dates TBC
Second in-person interview - dates TBC
Please provide your contact number and availability to call/interview in your covering letter
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process
ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply!
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