Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)
Shift Pattern: 24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Service Desk Analyst
Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.
This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world‑class training programs, certifications, and career progression pathways.
What You Will Do
* Own IT tickets from start to resolution, providing clear communication and timely updates.
* Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
* Support onboarding and offboarding processes, including account management and provisioning.
* Collaborate with IT teams to resolve complex issues while maintaining accountability.
* Contribute to knowledge base articles and process improvements.
* Assist with projects, system upgrades, and maintenance tasks.
Your Experience
* Strong communication skills and a customer‑first mindset.
* Minimum 12 months of experience in a Service Desk or Helpdesk environment.
* Experience with Windows 10/11, Microsoft 365, and Active Directory.
* Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
* Cybersecurity awareness, including MFA and phishing prevention.
* Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.
Why This Role?
* Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
* Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
* Be part of a global technology leader driving innovation and excellence.
* Work with cutting‑edge tools and contribute to continuous improvement.
* Enjoy a collaborative team culture focused on professional growth.
Benefits Package:
* 27 days annual leave + 4 statutory days
* Private Health Insurance
* Matched Company Pension contributions (up to 9% of base salary)
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