Hotel Reception Supervisor
Basingstoke | Up to £29,000 per year
40 hours per week | 5 days in 7
Mixture of early and late shifts
Due to location must have access to a car
2 years Hotel experience needed
Off to Work are looking for an experienced and confident Hotel Reception Supervisor to join a friendly front office team at a well‑established 4‑star hotel in Basingstoke. If you enjoy leading by example, delivering great guest service and being part of a positive, supportive workplace, this could be a great next step in your hospitality career.
This is a hands‑on role where no two days are the same. You will be number 2 to the Reception Manager, oversee daily reception operations and help create a welcoming, professional experience for every guest from arrival to departure. You'll be trusted to make decisions, support your team and handle guest needs calmly and confidently.
The Role
Lead and support the reception team to deliver outstanding guest service
Act as a key point of contact for guests, handling enquiries, requests and complaints
Assist with reception and reservations shifts, including reports, audits and shift close
Coordinate with housekeeping, maintenance and other departments
Ensure front office procedures, brand standards and safety policies are followed
Support training, scheduling and performance monitoring of reception staff
About You
At least 2 years' reception experience in a 4‑star hotel
Natural leader with a warm, professional manner
Calm under pressure with strong organisation and problem‑solving skills
Flexible and happy to support the wider hotel when needed
Experience using Opera, Guestline or Rezlynx is a plus
Access to a car required due to the out‑of‑town location
Key Details
40 hours per week, 5 days out of 7
AM and PM shifts on a rota, including weekends
The Client
A supportive, team‑driven working environment
A management team that wants to promote from within
A hotel committed to delivering outstanding guest experiences
The opportunity to work in a high‑quality setting
Competitive pay with scope for development
FOH1
TPBN1_UKCT