Overview
Customer Success Manager | Location: Exeter - Hybrid (Office / Remote / Client Sites) | Salary: £30,000 - £35,000 DOE | Contract: Permanent, Full-time
Client Engagement | Digital Transformation | Relationship Management | Delivery Excellence
Our client is a specialist consultancy that helps organisations modernise and automate business processes through the smart use of technology. Their close-knit team delivers secure, scalable, and high-impact digital solutions that enhance productivity, compliance, and overall business performance. They’re now seeking a motivated and people-focused Customer Success Manager to act as the bridge between clients and the technical delivery team - ensuring projects run smoothly, relationships thrive, and opportunities to deliver added value are identified.
About the Role
This is a hybrid position combining project oversight, client relationship management, and account development.
Working closely with the CTO, you’ll ensure that client projects are delivered to a high standard - on time, within scope, and with clear communication at every stage. Acting as the main point of contact, you’ll translate technical updates into business outcomes, helping clients clearly see the value of what’s being delivered while supporting future growth opportunities.
Key Responsibilities
* Maintain visibility across multiple live client projects, ensuring timelines, budgets, and quality expectations are met.
* Coordinate with technical teams to track progress, remove blockers, and align priorities.
* Act as the primary point of contact for clients, building trust and confidence throughout delivery.
* Hold regular account reviews to assess satisfaction, progress, and upcoming needs.
* Identify opportunities within existing accounts and collaborate with the CTO and sales team to scope and propose follow-on work.
* Provide structured client feedback to help improve services, communication, and delivery processes.
* Support internal alignment by ensuring smooth communication across teams and accurate project documentation.
Skills & Experience
* Proven experience in project delivery, client success, or account management within IT, digital, or professional services.
* Excellent communication and stakeholder management skills, with the ability to translate technical details into clear business outcomes.
* Highly organised and detail-oriented, with strong multitasking abilities.
* Commercially aware, able to identify opportunities and contribute to account growth.
* Confident working both independently and collaboratively within a cross-functional team.
* Familiarity with Microsoft 365, Power Platform, or digital transformation technologies is advantageous but not essential.
What’s on Offer
* Opportunity to work closely with the CTO and influence delivery strategy.
* Exposure to cutting-edge Microsoft technologies and automation solutions.
* Support for professional development and Microsoft certifications.
* Flexible, hybrid working environment built on autonomy and trust.
* A collaborative, supportive culture focused on quality, integrity, and innovation.
This is an excellent opportunity for a Customer Success Manager who enjoys building strong client relationships, improving delivery outcomes, and turning great service into long-term partnerships.
Apply now or get in touch for a confidential discussion to find out more.
#J-18808-Ljbffr