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Business Rates Collection Officer, Grade 4 7, Croydon
Location: Croydon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
5a1a579da407
Job Views:
8
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
Revenues Officer
Location: Croydon
Division: Resources
Service: Business Rates Team
Position Type: 2 years Fixed Term until 30 June 2027
Contract Type: Full Time
Number of Hours: 36 hours
About the role
Croydon Council has an exciting opportunity for an experienced Revenues Officer in its Business Rates Collections Team. We are looking for a dynamic person to join us for a period of 2 years and help continue and improve the service we provide.
We pride ourselves on doing the best for our community. As a Revenues Officer, you will play a key part in this. We aim to be the best collection service in London with an annual income target exceeding £480m.
Your responsibilities will include dealing with all aspects of billing, collection, and recovery of business rates. You will communicate with customers via phone and correspondence, ensuring records are updated with relevant liability, relief, and exemptions.
The ideal candidate should have a proven track record in negotiating and collecting payments by phone or written communication. Excellent communication and organizational skills are essential, along with tact and assertiveness in handling difficult situations.
The role aims to provide excellent customer service, resolving account queries efficiently to maximize customer satisfaction and revenue collection.
The main duties include:
* Handling enquiries related to Business Rates via telephone and written correspondence
* Administering billing, collection, and recovery processes
* Using collection experience to recover unpaid Business Rates
* Taking payments and negotiating payment plans
* Managing account openings, closures, and amendments
* Applying reliefs and exemptions
* Liaising with external enforcement agencies
* Experience with Northgate Revenues, Business Rates legislation, and Enterprise systems is desirable
We operate a hybrid working pattern, requiring attendance at the workplace twice a week.
If you are passionate about working for Croydon and making a difference, we want to hear from you.
Previous unsuccessful applicants need not apply
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