Role: Incipio Trainer Inspired By: Head of Learning & Development Department: People We curate beautiful spaces with vibrant atmospheres for great times. We’re on the lookout for someone who lives and breathes hospitality and has a significant experience in a training capacity. A champion of people, passion and progress, to help nurture, shape and elevate our exceptional teams. Working hand-in-hand with our People Team, you’ll bring our development strategy to life. Designing and delivering training that fuels growth, sparks internal progression, and inspires every individual across our multi-brand company. Fresh thinking, creativity and genuine joy are essential ingredients in everything you do. With an exciting year ahead and new venues opening across London, your impact will be pivotal. You’ll craft and deliver the training journeys that set our teams up for success, empowering them with the confidence, knowledge and spirit to deliver unforgettable guest experiences. Through hands-on coaching and in-venue support, you’ll help drive standards and keep our service exceptional. Above all, we’re looking for someone who can unlock potential, someone who believes in our people, invests in their future and ignites ambition in every corner of Incipio. Here, you’ll do more than train. You’ll inspire. We Expect You To: Supporting the venue to run efficiently by leading from the front and driving outstanding hospitality Ensuring the training you deliver always promotes a positive guest experience Motivating our teams by providing excellent coaching and training Measuring your impact through Incipio systems Delivering fresh ideas to continually elevate our in house training Positively promoting our robust Career Pathway Being adaptable in training needs and venue challenges Positively reactive in operational situations Collaborating with stakeholders across the business to drive sales, standards and elevating our people Who You’ll Be: A supervisor or above, with 2 years in elevated Hospitality You have outstanding hospitality and service skills, with a natural ability to make every guest feel special. You’re both a team player and a self-starter, equally comfortable collaborating and taking initiative. You can win hearts and minds quickly, building instant rapport with venue teams. You’re confident in giving open, honest feedback that inspires growth and drives improvement. You’re tech-savvy and comfortable using digital tools to support operations and communication. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!