Service Engineer
We have an exciting opportunity for a Service Engineer to join our expanding in‑house Instrument Service Engineering team. We are looking for someone with excellent analytical and interpersonal skills, and the ability to communicate technical information in a clear and easy‑to‑understand way.
This site‑based role is located at Hawarden, Wakefield or Coventry and will require travel to other ALS sites across the UK and occasionally to Europe. Instrumentation covered is predominantly ICP‑OES and ICP‑MS, with opportunities to learn and support additional analytical instrumentation over time.
The Day to Day
* Carry out preventative maintenance, fault finding, and repairs on laboratory instrumentation.
* Manage and respond to allocated work requests in a timely and professional manner.
* Complete and maintain equipment service documentation in line with ALS Quality Management System requirements.
* Work collaboratively within the Instrument Service Engineering team to provide the highest level of service to laboratories.
* Maintain stock inventory of spare parts.
* Comply with ALS and ISO health and safety procedures.
The Essential
* An HND or higher in a scientific field. Candidates without this qualification may still be considered if they have relevant experience.
* Specific instrument vendor experience, such as Agilent and Thermo.
* Experience working as a Service Engineer, Test Engineer, or in a Technical Support role.
* Experience in a Life Sciences or Pharmaceutical Laboratory environment would be advantageous.
* A methodical approach, with the ability to prioritise workload, manage multiple tasks and deliver high‑quality work within deadlines.
* The ability to manage shifting priorities and adapt to changing circumstances.
* Strong verbal and written communication skills, with the ability to communicate effectively at all levels.
* Good IT skills; working knowledge of instrument vendor software would be an advantage.
* A willingness to travel to other ALS sites within the UK; travel is an essential part of this role.
* A desire to learn new skills and undertake training to expand knowledge and competence.
Our Benefits
* Annual leave starting at 25 days, rising to 30 days, plus 8 public holidays.
* Option to buy additional annual leave.
* Enhanced Company Sick Pay Scheme.
* Celebrating Success Recognition Awards.
* Perkbox membership, providing access to discount vouchers and a wellness hub.
* Learning and study support.
* Group Personal Pension Plan.
* On‑site car parking.
ALS is proud to be an equal‑opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
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