Permanent – Full Time, 40 Hour per week.
We are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement.
About You
Candidates will have the following:
1. Social Housing and Repair and Maintenance background.
2. Competent in communicating with direct operatives, subcontractors, and residents.
3. Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
4. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
5. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
6. Good level of written English
7. Good computer skills
8. Good project management skills
9. Good communication skills ability to communicate with different stakeholders at different levels
10. Passionate about service delivery and customer satisfaction.
Benefits
11. Profit Share Discretionary Annual Bonus Scheme
12. 26 Days Holiday & Bank Hols
13. Enhanced Pension Plan
14. Healthcare Cash Plan (Including 24hr GP,)
15. Life Assurance & Accident Cover
16. Share Save
17. Enhanced Maternity & Paternity Pay
18. Work Perks Discounts & Vouchers
19. Buy & Sell Holiday
20. Flexible Working & Flexible Bank Holidays
21. Cycle to Work
22. Volunteering (2 days paid)
23. Learning & Development Opportunities
24. Extensive Wellbeing Support, including EAP
25. Loyalty & Values Awards
26. Funded Professional Subscription
27. Eye Care Vouchers