What you will be doing
:
Invoicing & Billing
1. Generate and issue invoices in accordance with contractual terms.
2. Ensuring invoices have been received by the customer via email, portal uploads etc.
3. Liaise with rate validation team to validate billing data and ensure completeness.
4. Maintain accurate records of all billing activities and adjustments.
5. Maintain customer and service user references
Query Management
6. Act as the first point of contact for invoice-related queries from internal departments and external customers.
7. Investigate discrepancies and provide timely resolutions to ensure customer satisfaction.
8. Escalate unresolved issues to the Head of Transactional Services or relevant stakeholders.
Credit Control
9. Monitor aged debt reports and proactively follow up on outstanding balances.
10. Engage with customers to secure payment and negotiate repayment plans where necessary.
11. Maintain detailed records of communications and payment commitments.
Reporting & Reconciliation
12. Reconcile customer accounts and ensure accurate allocation of payments.
13. Support month-end and year-end close processes by preparing debtor reports and reconciliations.
14. Provide regular updates to the Head of Transactional Services on debtor status and risk exposure.
15. Compliance & Process Improvement
16. Ensure compliance with internal financial controls and external regulatory requirements.
17. Contribute to the development and refinement of AR processes and policies.
18. Support internal and external audits by providing documentation and explanations as required.
To be successful in this role, you will have:
19. Experience in healthcare or service-based industries.
20. Excellent communication skills
21. Familiarity with NHS and private sector billing and cash collection processes.
22. Working knowledge of Unit4 ERP or similar financial systems.
23. AAT qualification or equivalent experience.
24. Proven experience in the full end to end process – Sales to Cash (accounts receivable, billing, and credit control).
25. Strong understanding of financial systems and accounting principles.
26. Proficient in Excel, with experience reconciling large and complex data sets
27. Excellent communication and interpersonal skills.
28. High level of accuracy and attention to detail.
29. Ability to manage multiple priorities and meet deadlines.
What you will get:
30. Annual salary of £33,000
31. The equivalent of 33 days annual leave Pro Rata (inc Bank Holidays) – plus your birthday off!
32. Wellbeing support and activities to help you maintain a great work-life balance.
33. 24 hour GP Service to ensure you are the best you can be
34. Career development and training to help you achieve your career goals.
35. Pension contribution to secure your future.
36. Life Assurance for added peace of mind.
37. Enhanced Maternity Package so you can truly enjoy this special time.
There is also a range of other benefits including retail discounts, special offers and much more.