Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
Main duties of the job
This is an exciting opportunity to work for the Surgical Care Group in a junior operational role.
This role requires someone who is dynamic, appreciates a challenge and is keen to develop in their career within the NHS. The job will offer support and development for the right candidate in this much valued role within the Care Group.
This role will develop aspirational operational leaders within the NHS and provide an exciting opportunity to be part of the developments within the Surgery Care Group, UHS and the NHS.
There will be an opportunity to participate in the Care Group SPOC rota. This role will be predominately onsite work due to the operational nature of the role. The role will come with line management responsibilities.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
* Effective day to day operational management.
* Ongoing improvement of efficiency and service delivery; identifying opportunities for transformation and improvement of patient experience.
* To support the Senior Management Team in ensuring operational effectiveness across all services and patient pathways.
* Responsible for leading and supporting team leaders and teams to ensure co-ordinated and streamlined administrative processes which recognise the patient and their individual needs.
* Providing support to and cover for peers as and when appropriate, escalating where appropriate.
* Provision of data and evidence to support Care Group in developing business cases.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
* Degree level or equivalent qualification or experience, plus a good knowledge across a range of administrative work procedures including non-routine elements
* Relevant NHS experience, linked to a clinical environment
* Specialist knowledge of NHS Administrative systems
* Experience of leading and implementing service improvement projects
* Experience of dealing with non-routine and complex problems, progress chasing and resource management
* Experience of contributing to the development and implementation of cost improvement programmes
* Experience of maintaining or improving performance against key performance indicators and developing and implementing new processes
* Confident to deal with implementing changes to practice across all levels of the Care Group
* Able to concentrate for long periods for complex data analysis across different systems
* Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology / electronic systems or standard operating procedures are introduced
Desirable criteria
* Courses/further study attended to demonstrate evidence of personal development
* Service improvement training
* Extensive experience working with NHS booking administrative systems
Skills and competencies
Essential criteria
* Attention to detail
* Data analysis
* Communication
* Complaint handling
* Interpersonal skills
* Logical thinking
* People management
* Problem solving
* Microsoft Office skills
* Teamwork
* Working autonomously
* Working under pressure
Trust Values
Essential criteria
* Patients First
* Always Improving
* Working Together