Band 2 Dental Receptionist vacancy at our Haywards Heath Emergency Dental Centre
We are looking for a caring Receptionist to join the Sussex Community NHS Foundation Trust Emergency Dental Service team based at our Haywards Heath Health Centre, Emergency Dental Services, which runs on evenings, weekends and bank holidays
The sessions run from 5.30pm to 10pm, Monday evening and 08.30am to 1pm, weekends and bank holidays
The applicant should hold secondary level education literacy and numeracy skills to GCSE level or equivalent. The post holder will be required to be flexible to ensure we can deliver the Emergency Dental Service of an evening, weekend and bank holidays
If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you
Main duties of the job
Represent the Dental Team at their clinic in a professional manner at all times
This is a front of house position that requires someone who can work under
pressure.
To participate in an annual performance reviews and regular supervision.
Ensure that all patients' records both in paper form and electronically are kept up to date, correctly stored and filed for confidentiality purposes. Follow requirements of the Data Protection Act.
Ensure that every patient completes a medical history form.
Advise daytime staff of any relevant issues by using the communications book.
Attend mandatory Basic Life Support training to be competent to provide or give advice in the event of a medical emergency
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
* Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
* Varied environments: community hospitals, patients' homes, and bases across Sussex
* Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
* Excellent training, development, and research opportunities
* Cost-effective workplace nurseries in Crawley, Hove, and Brighton
* Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
* Level 3 Disability Confident Leader and Veteran Aware Trust
* Beautiful Sussex location near the South Downs and coast
Our values – Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence – guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job responsibilities
Process all enquiries at the clinic from patients, general public, service providers and other medical professionals and refer any queries as appropriate.
Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner.
When necessary, telephone dentists on the short notice cancellation list.
Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all times.
Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advice.
Provide patients with directions to the dental clinic when required.
Ensure all patient records are available for the dentist in respect of the patients booked in.
Keep the clinic reception and waiting area clean and tidy. Removing any out-of-date information relating to the emergency dental service.
Use the dental software package provided at your clinic to book appointments and input accurately patient information.
Person Specification
Qualifications
* Good level of school qualifications
* ECDL Qualification 1
Experience
* Can plan, prioritise and manage own work-load.
* Medical/dental reception background
Skills and Knowledge
* Ability to communicate with a wide range of individuals
* Ability to work under pressure prioritising own work load.
* Willingness to work unsocial hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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