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Location: Winchester Job Type: Contract Industry: Digital Workspace Job reference: BBBH418402_1753256009 Posted: about 3 hours ago
Service Desk Analyst - Hursley
Location: Hursley - 5 days on site
Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance
Join Experis - A Global Leader in IT Consultancy
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Your Role:
As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service.
Key Responsibilities:
1. Respond to incoming technical support incidents, requests, and changes
2. Manage your personal call queue and ensure timely resolution
3. Communicate updates and maintain ongoing customer engagement
4. Handle password resets and hardware part orders
5. Escalate issues to 2nd & 3rd Line Support when necessary
6. Collaborate with internal teams including Technical Delivery, Development, and Projects
7. Assist in service management reporting and drive process improvements
8. Help ensure SLAs are met across key metrics
What You'll Bring:
9. Strong communication and customer service skills
10. Ability to manage and resolve technical issues efficiently
11. A proactive mindset with a focus on continuous improvement
12. Eligibility for SC Clearance (or already cleared)
Benefits:
13. Contributory pension scheme
14. Medical and dental cover
15. Employee Assistance Program
16. 22 days holiday + bank holidays
17. Maternity, paternity, and shared parental leave
18. Sick pay
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
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