About the role
We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, an understanding of design and digital services, and a strong customer service orientation. As an Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.
Responsibilities
* Client relationship management: Act as the main point of contact for clients in your portfolio, while building and maintaining strong relationships.
* Understand each client’s business, objectives, and challenges in order to make informed recommendations.
* Ensure there is regular, proactive communication with your clients.
* Support the MD on new business pitches and relationship building as required.
* Protect and represent the interests of your clients within the studio.
* People & resource management: Monitor studio progress and re-prioritise throughout the day as required.
* Be the point of contact for freelance resource. Schedule and manage their time as required.
* Manage, mentor and motivate your Client Services Assistant, providing support and regular feedback.
* Contribute towards the career development needs of the team.
* Project management: Be the key point of contact between your clients and the studio, and ensure the whole process is as smooth and easy as possible for them.
* Take project requirements from the client and write internal briefs so requirements, including time allocations, are clearly communicated to the team.
* Collaborate with the team to define the approach needed, what the campaign deliverables are and the timelines that need to be met.
* Coordinate the delivery of campaigns and ensure that we meet all client objectives and deadlines.
* Oversee the amends process, carrying out checks to ensure accuracy and consistency.
* Ensure final deliverables have been through the studio QA process.
* Proof read all final deliverables.
* Where required manage the print procurement and production process.
* Review and report on the actual time spent versus the estimated time.
* Produce reports as required.
* Budget management: Provide clients with accurate cost estimates and quotes for all deliverables, and keep them updated.
* Contribute to forecasting client spend on a quarterly basis.
* Review monthly client spend against forecast and propose actions to be taken.
* Track project time and expenses, and maintain financial records.
About you
We’ve already said you’ll need to be organised, client-focused and an adaptable team player. In addition:
* You’ll have at least two years of experience in an agency environment or a client facing role.
* Have the ability to multitask and meet deadlines while handling multiple clients with changing priorities.
* Be eagle eyed and have the ability to spot a typo at ten paces.
* Be a clear and confident communicator - in writing and in person.
* Comfortable chatting
* Understand client profitability and be able to demonstrate commercial awareness.
* Methodical and very organised. Pragmatic. Take control of projects under tight deadlines, manage expectations and handle pressure well.
* A natural problem solver with a ‘can do’ attitude.
* Excellent at communication and have strong organisational skills.
* A team player.
* An eye for detail and design would be a big advantage.
About us
Established in 2011, Zap are a small but perfectly formed creative studio based in Hythe, Southampton. Design led and independently owned, we’re a relaxed team who are passionate about what we do, working in an enjoyable and open environment. Our work is diverse, and we love it. We work with an eclectic range of clients, from plucky start ups and billion dollar global brands, and everything in between. It results in a beautifully combusted and varied mix of creative work, across a wide range of sectors.
About the opportunity
It’s an exciting time to join our well established and growing creative business. You’ll reap the benefits of their years of experience working with top brands and learning from a fantastic team. With plenty of variety, responsibility and new challenges, this is a role for someone wanting to learn the ropes and make their mark in the industry.
– AXA medical healthcare cover
– Eyecare and dental cover
– Training opportunities
– Staff outings
– Birthday lunch
– Design for Good programme to support worthy causes
This position is in-person full-time role at our Southampton studio; remote and hybrid work options are not available.
Salary dependent on experience.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Graphic Design
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