We’re looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will:
* Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
* Create a team that delivers outstanding, friendly and helpful service to all our customers
* Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
* Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
* Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action
* Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
* Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable) kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
* Minimise waste, delegating put backs to be completed in a timely manner
In return for your hard work we will offer you:
* Fully flexible shift patterns
* Six weeks holiday (including bank holidays)
* 15% discount in our supermarkets and convenience stores available from the day you join us
* Additional 10% discount card for a Friend or Family member
* Career progression and development opportunities
* Subsidised in store cafe or shop floor ranges
* Competitive pension and life assurance
* Healthcare/Well‑being benefits including Aviva Digital GP
* Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
* Optional Payroll charity donations
* A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
About you
You’ll be the kind of person who has:
* Ability to build and maintain effective relationships
* Experience in developing and leading teams, coaching to build competence and confidence for high performance
* Strong operational and technical knowledge of the Service department
* Able to effectively plan, organise and manage own and direct reports workload
* Able to work to strict deadlines
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