Job Description
Senior Housing Officer – Housing
Location: 152 Broadmead Road, Woodford Green, IG8 0AG
Contract: Temporary (16 Weeks)
Start Date: 20 April 2026
Hours: 36 hours per week (Full-time in the office initially)
Rate: £18.85 per hour (PAYE)
IR35 Status: Inside
About the Role
Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis.
You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners.
Please note: The successful candidate will be required to work in the office every day initially.
Key Responsibilities
* Lead, motivate, and develop a team of Housing Officers
* Monitor and control team budgets in line with financial regulations
* Work strategically with other departments to support neighbourhood plans
* Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes
* Embed a strong culture of customer focus, ensuring service standards are met
* Oversee case management for nuisance and anti-social behaviour
* Support front-line officers in addressing vulnerability and signposting residents to appropriate services
* Build positive relationships with residents, councillors, MPs, police, and third-sector partners
* Ensure compliance with equality, diversity, and health and safety policies
About You
Essential Skills & Experience:
* Proven experience in housing management, including team leadership
* Strong performance management and people development skills
* Ability to manage budgets and resources effectively
* Excellent communication and stakeholder management skills
* Experience in enforcing tenancy agreements and leasehold covenants
* Knowledge of anti-social behaviour case management
* Understanding of vulnerability issues and signposting
* Ability to work collaboratively across departments and with external partners
Qualifications:
* Relevant housing or management qualification desirable but not essential
Candidate Requirements
Required Documents at Submission:
* Proof of eligibility to work in the UK
* Confidentiality Agreement
Supporting Documents on Offer Acceptance:
* Criminal Convictions Declaration
* Contract / Key Information Document
* 3 Years of References / Work History
Interview Details
Target Interview Date: 13 April 2026 (On-site)
Interview Location: Woodford Green, IG8 0AG
Interview Process:
A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.