Job Title: Customer Service Executive
Contract: 3–4 Month Fixed-Term Contract (Potential for Extension)
Location: Belfast, BT1 6FB
Role Purpose:
* To provide excellent customer service by managing the full order process, resolving queries, and ensuring timely delivery of customer orders.
Key Responsibilities:
* Process and manage customer orders (on time, in full)
* Handle incoming queries promptly and professionally
* Build strong relationships with customers, sales, and logistics
* Ensure accurate data entry and reporting
* Support issue resolution and continuous process improvement
* Assist with billing, clearing, and customer spend activities
Skills & Requirements:
* Strong communication and interpersonal skills
* Detail-oriented with a customer-focused mindset
* Positive, proactive, and team-oriented attitude
* Minimum 5 GCSEs (A–C), including Maths and English
* Previous customer service or order management experience preferred