Customer Services Administrator
Cheltenham
(hybrid/remote – 3 days in office)
Have you got valuable customer service and administration experience? Looking for an exciting step in your career with a supportive and professional team?
QA could be the right place for you! We’re the UK’s leading IT digital skills provider for tech training across all verticals and we’re experts in reskilling, upskilling our learners! Looking for a good work/life balance? We offer that too!
What is the role?
You will be a Customer Service Administrator for us, acting as the first point of contact and providing support to specified clients – You’ll be responsible for coordinating internal resources to ensure tasks are delivered in in line with required outcome’s.
What will I be doing day-to-day?
1. Processing course bookings onto our database incl. Third party and conferences.
2. Raising Purchase orders and using the Credit card as per the agreed process
3. Associated admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
4. Managing telephone, email and face to face enquiries in a professional manner.
5. You will be liaising internally and externally with different stakeholders and maintaining strong relationships with the team and our customers
6. You will interrogate relevant systems to produce reports for clients to support the management of their programmes and events
7. You will be responsible for the onboarding process across a varied portfolio of programmes
8. You will escalate risks to ensure appropriate action is taken to mitigate them
What are the skills and requirements needed for this role?
9. Customer services background in any industry
10. Administration background in any industry
11. Experience dealing with stakeholders internally/externally
12. Business acumen needed – prior experience with Excel, MS Office and similar
13. Attention to detail and organisation skills required
14. Accuracy skills required