Skewb is transforming the Utilities sector through innovative solutions that tackle industry-wide challenges. Since our founding in 2018, we’ve grown from 2 people to a team of over 250, with no signs of slowing down. Our “Skewbers” are passionate, curious, and committed to making the ordinary, extraordinary. Our core values, Outcome Focused, Integrity, Citizenship, Simplicity, Co-create & Collaborate, are at the heart of everything we do. When you join Skewb, you become part of a dynamic, supportive team where ideas thrive, voices are heard, and real impact is made. We value diversity, empower individuals, and work together to drive meaningful change. The Role Working as part of our Gas team on a Mains Replacement programme, the Control Room Administrator plays a critical role in the effective management of real-time alerts and risks. This includes implementing and monitoring actions, ensuring timely resolution, and closing out tasks within defined timeframes. The role provides continuous oversight to support the safe, efficient, and proactive coordination of operational activities. Key Responsibilities Monitor incoming alerts and prioritise focus based on criticality. Assign ownership to tasks where necessary in order to maintain a clear audit trail. Implement tasks outlined in the “What Needs to Be Done” section for each alert, ensuring timely and accurate action. Confirm task completion and close actions within defined timeframes. Track and escalate any alerts that risk breaching agreed service levels. Provide real-time status updates and reporting to relevant stakeholders. Provide first line support query process for control room support Support continuous improvement by identifying recurring issues and contributing to process optimisation within the Control Room. Collaborate with all stakeholders to ensure alignment and effective communication of risks and actions as part of the end-to-end delivery. Provide support to the wider team to ensure seamless collaboration and responsiveness to changing business needs Person Specification Strong organisational and workload management skills, with the ability to prioritise under pressure. High attention to detail and a proactive approach to problem-solving. Excellent communication and collaboration skills. Ability to work effectively within a fast-paced, dynamic environment. Willingness to be based in the Control Room at the Slough office for a minimum of three days per week (hybrid working), ensuring a consistent and visible presence. Flexibility to support operational demands, including participation in a weekend working rota as required. Skills and Experience Awareness of scheme management and project delivery processes. Experience in risk management, operational control, or a similar environment (desirable). Proficiency in using digital control systems and alert management platforms. Education and Qualifications There are no specific education requirements or qualifications needed for this position.