Operations Support Analyst Role Summary
This role is perfect for an individual who wants to be part of driving change and improving processes within an organisation.
As an Operations Support Analyst, you will play a key role in analysing ticket trends and proposing improvements across operational processes and controls.
You will work closely with IT, Finance, HR, and other functions to ensure that business requirements are met and operations run smoothly.
Main Responsibilities:
* Analyse ticket trends to identify areas for process improvement.
* Collaborate with stakeholders to implement changes and improve processes.
* Develop and maintain training documentation for business applications.
* Ensure that all issues are resolved efficiently and effectively.
Requirements:
* Several years of experience supporting business systems landscapes.
* Strong finance expertise and accounting qualifications.
* Excellent communication and stakeholder management skills.
* Knowledge of ITIL best practice principles.
This role offers a great opportunity to develop your skills and advance your career in operations.