Role Title: Office Administrator
Department: Administration
Work Hours: Part-Time or School Hours
Salary: Competitive, based on experience
Purpose of the Role
To support core business operations across customer service, procurement and finance administration. To ensure smooth day-to-day functioning by handing enquiries, managing orders and invoices, coordinating with customers, suppliers and internal teams, helping to maintain high service standard and efficient workflows.
Responsibilities of the Role
* Customer Service – Responding to enquiries, logging tickets, liaising with suppliers.
* Finance Administration – Preparing invoices, checking supplier bills, and assisting with reconciliations.
* Sales & Marketing Support – Updating prospect lists, posting marketing content, booking sales meetings, preparing quotes, and following up leads.
* Meeting Organisation – Preparing meeting notes, tracking actions, and helping to keep everything running smoothly.
Technical Skills:
* Proficiency in Microsoft Office suite (Excel, Outlook, Word)
* Familiarity with procurement portals and/or online ordering systems
* Competency using CRM or ticketing platforms (e.g., ConnectWise)
* Ability to create and edit PDF documents and spreadsheets with formulas
* Typing speed of at least 45 WPM with high accuracy
Able to:
* Prioritise multiple administrative tasks without loss of accuracy
* Communicate professionally with customers and suppliers
* Solve problems independently while knowing when to escalate
* Maintain confidentiality with sensitive business and financial data
* Adapt quickly to new software or internal systems
Competencies:
* Attention to Detail – Maintains a high standard of accuracy in data entry, order processing and financial administration. Catches and corrects errors before they affect service delivery or reporting.
* Time Management – Effectively prioritises tasks and manages workload to meet multiple deadlines. Uses planning tools and personal organisation systems to stay on track and avoid bottlenecks.
* Communication - Communicates clearly and professionally with customers, suppliers and colleagues. Able to explain complex or technical information in a simple, concise manner, both verbally and in writing.
* Problem Solving – Takes initiative to identify issues and resolve them efficiently, using available resources or escalating when necessary. Evaluates outcomes to prevent reoccurrence and improve workflows.
* Customer Orientation – Shows genuine commitment to delivering excellent customer service, understanding needs and resolving concerns quickly. Builds positive relationships by being reliable, helpful and proactive.
* Teamwork – Collaborates effectively with peers and other departments to achieve shared goals. Willingly supports colleagues during busy periods and communicates openly to maintain a strong team dynamic.
* Initiative – Demonstrates a proactive approach to workload and improvements. Identifies inefficiencies, proposes solutions, and acts without always needing direction or supervision.
* Adaptability – Responds positively to change and learns new systems or procedures quickly. Adjusts work practices to suit new processes or shifting business priorities with minimal disruption.
Job Type: Part-time
Pay: £12.60-£13.00 per hour
Expected hours: 17 – 21 per week
Benefits:
* Company events
* Cycle to work scheme
Ability to commute/relocate:
* Clevedon BS21 6BY: reliably commute or plan to relocate before starting work (required)
Experience:
* Sales administration: 1 year (preferred)
Language:
* English (preferred)
Location:
* Clevedon BS21 6BY (preferred)
Work Location: In person