This is an internal-only role" Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who are we? LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities. The Role The Lush Operations Manager is responsible for overseeing the manufacturing business as a whole and driving improvements in the way the production facility runs. Develop and execute an effective manufacturing strategy to support current sales, profitability targets and future growth whilst ensuring compliance with local and international regulatory requirements. Maintain and improve our safety culture, ensuring we always put people's health and wellbeing at the centre of our plans. Ensure the products that are produced locally are of the highest quality and meet the standards of the customer, and are as per the technical specifications set by the UK parent company. Develop a performance culture throughout the business and constantly strive for improvements in quality and productivity. Develop and maintain engagement through effective coaching, development and training strategies for all levels of the business. Core Responsibilities Oversee operations of the production floor as required to identify any training opportunities to improve efficiency. Maintain a safe working environment free of risks to team members and assist the development of the company’s workplace health and safety program, ensuring compliance with all regulatory requirements. Working with and maintaining GMP standards as a self certified manufacturer. Motivate and train the team to prioritise and schedule production in line with store demand, and drive accountability with a focus on local and global KPI’s. Manage the recruitment, induction and training of staff. Maintain the standard work procedures for each production room and ensure all operations comply with regulatory requirements. Assist in the preparation of annual financial budget projections, including capital expenditure for the production facility. Ensure all Business Units within the business maintain and implement scheduled maintenance programs for all machinery and production equipment. Coordinate the launches of new products, seasonal and limited edition products with other departments to maximise sales and profitability. Ensure raw materials, packaging and sundries are supplied to meet sales trends and demand, whilst maintaining our freshness standards. Assist with managing the production room managers and effectively coach, motivate and inspire managers and their teams to succeed. Monitor the marketplace and competitors, keeping the production support team and directors informed of developments in the industry and new opportunities available. Ensure that all reporting required for the production facility is produced to meet the required deadlines. Ensure that sourcing, manufacture and distribution of our products meets the highest environmental standards. Continually seek out new ways of doing things, bringing inspiration from within the UK business and global Lush counterparts. Lead key business projects, such as the installation of manual handling equipment in the production rooms. Other tasks and responsibilities, as may be required from time to time to meet the changing needs of the business. Our Perfect Match The role requires someone with strong communication and people skills to get the most of the team. We are looking for a skilled individual who shares our values, is highly motivated and has strong analytical ability. Has at least 5 years’ experience within the manufacturing industry. Demonstrates strong leadership skills and a proven ability to lead a team. Has experience within the areas of regulatory compliance, operations and equipment maintenance. Possesses strong verbal and written communication skills, an ability to communicate clearly with internal and external stakeholders. Displays an ability to manage priorities and possesses excellent problem-solving skills. Utilises strong analytical and numerical skills to identify trends within the business. Is passionate about manufacturing ethical, fresh products and has an eye constantly on emerging trends/opportunities and competitor activity. Has a strong ethical compass and is passionate about our brand values and beliefs. We Offer 25 days holiday plus bank holidays 6 months of full pay for parental leave (primary caregiver must qualify for SMP)* Enhanced paternity leave* Bonus scheme Day off for weekday birthdays Holiday purchase scheme 50% discount on Lush products and spa treatments Cycle to work scheme Employee assistance programme We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well Tailored gender affirming care*