Overview
We’re looking for a Senior Account Manager to join the Client Services team at Paragon Image Factory, based in Chippenham. You’ll report to the Client Services Director and translate client objectives into clear, actionable briefs. You’ll oversee the end-to-end delivery of campaigns, ensure service levels and KPIs are met, and maintain strong client relationships across multiple departments. This role drives service excellence, maximises profitability, and supports account development.
Hours
Monday to Friday, 37.5 hours per week between 9:00am and 5:30pm (1-hour lunch).
Responsibilities
* Manage the full end-to-end process of campaign delivery, ensuring timelines, brand standards, and quality expectations are met.
* Develop and maintain strong relationships with stakeholders, understanding client needs and responding promptly to requests.
* Lead regular client meetings to review progress and address any issues.
* Produce and present regular reports, including MI packs, forecasts, and KPIs.
* Support the Account Director with account development plans, margin improvement, and cost savings initiatives.
* Identify opportunities for innovation and continuous improvement.
* Maintain and report on online ordering system usage.
* Collaborate with internal teams and suppliers to ensure efficient, cost-effective service delivery.
* Act as a key escalation point for client issues.
* Keep up to date with industry, technology, and competitor developments.
Required Skills
* Proven experience in a senior client-facing role within account management or client services.
* Strong commercial awareness with the ability to identify and maximise revenue opportunities.
* Excellent organisational skills with the ability to manage multiple priorities.
* Skilled communicator with the ability to present confidently and build trusted relationships.
* Proactive, adaptable, and solutions-focused.
* Competent using a range of business software and systems, with the ability to learn new tools quickly.
Due to the high volume of applications, only shortlisted candidates will be contacted.
We are an equal opportunity employer and welcome applications from all backgrounds. All qualified applicants will be considered regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Marketing
* Industries: Printing Services
Location
Chippenham, United Kingdom
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