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Job Information
Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.
Main Duties
1. Undertake all required training to deliver the cleaning role successfully.
2. Work within a team and also independently.
3. Adhere to all Mitie Quality, Safety, Health, and Environmental policies and procedures.
4. Maintain the designated area to an agreed level of cleanliness in line with the Contract and relevant SLAs, completing all daily, weekly, and periodic tasks as directed by the Cleaning Supervisor.
5. Ensure high standards of service delivery.
6. Keep all equipment clean, well-maintained, and safe to operate.
7. Report any maintenance issues identified during cleaning tasks.
8. Maintain security by locking doors, following lost property procedures, etc.
9. Have a full understanding of the designated cleaning area, including work specifications and time allocations.
10. Be knowledgeable about all cleaning equipment, materials, and chemicals used by Mitie.
11. Set a good example in dress, behavior, punctuality, and attendance.
12. Adhere to all Safeguarding Policies and report concerns as per Mitie policy.
13. Maintain confidentiality of sensitive information.
14. Ensure contractors and visitors comply with security and health and safety policies on premises.
15. Build positive relationships with customers, delivering excellent service and seeking continuous improvement.
16. Perform any other related duties within your capability as needed by the business.
What We Are Looking For
1. Cleaning experience is preferred but training can be provided.
2. Reliable, hardworking, and professional.
3. Ability to work to a schedule and as part of a team.
4. Capable of working independently where appropriate.
5. Honest and self-driven.
6. Committed to continuous improvement in service delivery.
Mitie is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will undergo an enhanced DBS check and provide satisfactory references.
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