Customer Experience MI Analyst
Location: Morley/Hybrid
Salary: £26,000
Contract: Permanent
Are you passionate about turning data into meaningful insight that shapes exceptional customer experiences?
We're looking for a Customer Experience MI Analyst to help us understand what drives our customers, improve their journeys, and strengthen our operational performance across the organisation.
In this role, you'll transform customer and operational data into clear, actionable insight. You'll support key projects, enhance reporting capability, and ensure our service delivers for every customer, every time.
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What you'll be doing
As our Customer Experience MI Analyst, you will:
1. Ensure the quality, accuracy, and reliability of Customer Experience data.
2. Deliver high-quality insight and reporting using tools such as Power BI or Databricks.
3. Own ad hoc customer insight and reporting requests, managing priorities and ensuring objectives are met.
4. Track progress of tasks and projects, keeping stakeholders and the Customer Experience Insight team informed.
5. Ensure all data handling and analysis complies with GDPR and internal standards.
6. Investigate customer-related performance issues, identifying root causes and using analyti...