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Customer support service specialist (apache)

Middle Wallop
Boeing Company
Customer support
€50,000 a year
Posted: 20h ago
Offer description

Position Overview

We are looking for an experienced engineer to provide Type Airworthiness and Integrity Management Support for the UK Apache AH-64E as a Customer Support Specialist (6S1V). The role supports BDUK colleagues and the customer at Middle Wallop, Yeovil, and Bristol sites in a hybrid setting.


Responsibilities

* Generate engineering solutions for the Delivery Team (DT) Engineering Authorities (EA) to address airworthiness, maintenance and sustainment issues affecting the UK AH-64E fleet.
* Maintain and update airworthiness records and tasking within RESOLVE and other relevant MoD systems (e.g., GOLDesp).
* Undertake independent pre‑release verification reviews of Air‑system Document Set (ADS) updates, ensuring correctness of approved changes and raising issues to the ADS team and EA before formal release.
* Attend and actively participate in Integrity Management meetings and ADS review boards when requested.
* Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
* Ensure all tasked work submitted for approval complies with relevant MAA, MoD, DT policy, MAM‑P, MAA Regulatory Publications (MRP), Defence Standards and Special Instructions (SI(T)).
* Coordinate between CAMO, Engineering Authority, Air Systems Coordinating Design Authority (Mesa), technical authors, and internal BDUK teams to deliver engineering outcomes to tasked work.
* Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications (SM), Technical Instructions (TI), Product Notifications (PN) and other publications using the approved amendment process.
* Provide mentoring and technical guidance to junior engineers.
* Support Continuous Improvement (CI), Cost Reduction Initiatives (CRI), employee engagement and other cross‑functional improvement activities.
* Where needed, perform ‘over and above’ tasking to maintain and improve engineering standards across Boeing functions.


Qualifications

* HNC in Engineering (minimum) or demonstrable experience.
* Eligibility to obtain UK SC Security Clearance.
* Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary‑wing / AH‑64 Apache).
* Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, including practical MoD project experience.
* Understanding and experience with MAM‑P, MAA Regulatory Publications, Defence Standards and SI(T).
* Experience with MoD RESOLVE and GOLDesp systems.
* Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
* Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
* Strong customer focus and stakeholder engagement skills; able to communicate effectively with MoD, maintenance organisations and internal Boeing teams.
* Competence in managing configuration and maintaining document archives and data files.
* Significant AH‑64 Apache (Mk1, D or E) or rotary‑wing depth and fleet maintenance experience.
* Engineering degree and professional registration (CEng or IEng).
* Proficiency in Microsoft Office (MS Word and Excel) tools.
* Previous experience collaborating with dispersed teams and Design Organisations (DO) interfaces.


Key Competencies and Behaviours

* Attention to detail with a First Time Quality mindset.
* Collaborative team player who prioritises team and organisational goals.
* Analytical problem solver with good judgement and a safety‑first outlook.
* Able to apply basic financial awareness (cost and schedule variance analysis) to engineering decisions.


Working Conditions

Hybrid on‑site working across BDUK sites (Middle Wallop, Yeovil, Bristol). Occasional travel to customer and Boeing sites in the UK.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.


Benefits

* Competitive salary and annual incentive plans.
* Continuous learning – you’ll develop the mindset and skills to navigate whatever comes next.
* Success as defined by you – we’ll provide the tools and flexibility, so you can make a meaningful impact your way.
* Diverse and inclusive culture – you’ll be embraced for who you are and empowered to use your voice to help others find theirs.
* 23 days plus UK public holidays and a winter break between Christmas and New Year.
* Pension Plan with up to 10% employer contribution.
* Company‑paid BUPA medical plan.
* Short‑term sickness: 100% pay for the first 26 weeks.
* Long‑term sickness: 66 % of annual salary from 27th week.
* Life insurance – up to 6× annual salary.
* Learning Together Programme to support your on‑going personal and career development.
* Access to Boeing’s Well‑Being Programs, tools and incentives.
* 6 weeks paternity leave.


Equal Opportunity Statement

We are an equal‑opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including race, colour, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We are a Disability‑Confident committed employer and welcome applications from candidates with disabilities.

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